Compensation offered for recent AT&T service disruptions
- AT&T customers impacted by service outages to receive $5 credit as compensation
- Outages caused by incorrect process in network expansion, not a cyber attack
- Customers eligible for one $5 credit per AT&T Wireless account
- Credits will be applied in 1-2 bill cycles
- AT&T CEO apologizes for letting down customers
AT&T will be providing a $5 credit to customers affected by the recent service outages as compensation. The outages, which occurred last Thursday, were caused by an incorrect process used in expanding the network, rather than a cyber attack. AT&T CEO, John Stankey, issued an apology to customers and stated that the credits will be automatically applied to consumer and small business accounts. Prepaid customers will also have options available to them. The credits will appear on customers’ bills within 1-2 billing cycles. AT&T aims to manage the impact on its business while still achieving its financial goals. The company expects adjusted earnings of $2.15 to $2.25 per share by fiscal 2024. AT&T stock saw a slight increase in premarket trading, while Verizon Communications and T-Mobile remained relatively stable.
Factuality Level: 8
Factuality Justification: The article provides a factual account of the service outages experienced by AT&T customers, the reason behind the outages, and the compensation offered by the company. The information is presented in a straightforward manner without sensationalism or bias. There are no significant digressions or irrelevant details that detract from the main topic.
Noise Level: 3
Noise Justification: The article provides relevant information about the recent service outages experienced by AT&T customers, the cause of the outages, and the company’s response. It includes details about the compensation offered to affected customers and quotes from AT&T’s CEO. The article stays on topic and does not contain irrelevant information. However, it lacks in-depth analysis, antifragility considerations, or accountability of powerful people, which prevents it from scoring higher.
Financial Relevance: Yes
Financial Markets Impacted: AT&T, Verizon Communications, T-Mobile
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Rating Justification: The article pertains to AT&T offering compensation to customers impacted by service outages. It mentions the financial impact on AT&T’s business and provides stock market information for AT&T, Verizon Communications, T-Mobile, and the S&P 500.
Public Companies: AT&T (T), Verizon Communications (VZ), T-Mobile (TMUS)
Key People: John Stankey (CEO of AT&T)
Reported publicly:
www.marketwatch.com 
